Refund policy

Refund policy and returns

Information on the right of withdrawal

Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier indicated by you, take possession of the goods. If you ordered multiple goods in one order that are delivered separately, the period starts on the day on which you, or a third party other than the carrier indicated by you, take possession of the last good. For contracts for the supply of digital content not supplied on a tangible medium (e.g. online video courses) and for service contracts, the withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (Berliner Webstühle BW GmbH, Bahnhofstraße 17, 27283 Verden (Aller), Germany, phone: +49 30 23257079, email: kundenservice@spinnraeder.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online using the "Withdraw from contract" button at https://spinningwheelsdirect.com/pages/withdrawal-form. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by email) without delay, containing the content of your withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us (Berliner Webstühle BW GmbH, Bahnhofstraße 17, 27283 Verden (Aller), Germany) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you requested that the performance of services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated your withdrawal from this contract, in comparison with the full coverage of the contract.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not apply to contracts

  • for the supply of goods which are not prefabricated and are made to the consumer's specifications or are clearly personalised;
  • for the supply of sealed audio or video recordings or computer software which were unsealed after delivery;
  • for the provision of services related to leisure activities if the contract provides for a specific date or period of performance.

For contracts for the supply of digital content not supplied on a tangible medium, the right of withdrawal expires once we have begun performance after you have expressly consented to performance beginning before the end of the withdrawal period, have acknowledged that you thereby lose your right of withdrawal, and we have provided you with a confirmation of the contract.

End of withdrawal information

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To Berliner Webstühle BW GmbH, Bahnhofstraße 17, 27283 Verden (Aller), Germany, email: kundenservice@spinnraeder.de:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.

Return notes

The following requests are not a condition for effectively exercising your right of withdrawal:

  • If possible, please return the goods in their original packaging and adequately protected.
  • Please do not send the goods to the manufacturer, but to the address in Verden stated above.
  • For goods worth more than €75 we recommend a tracked shipping service.

Your statutory rights in respect of defects (warranty) remain unaffected by the right of withdrawal. If an item is defective or damaged, please contact us at kundenservice@spinnraeder.de. In this case we will bear the return costs.

Last updated: November 2026